Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine the correct shoe size for my heels?
We provide a comprehensive size guide on each product page. Since heel height can affect how your foot sits, we recommend measuring your foot length in centimeters and comparing it to our brand-specific chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure you try on your pumps on a carpeted surface to avoid scuffing the soles, as damaged outsoles cannot be accepted for a refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your heels for a specific event or occasion.
Do you offer wide-width options?
Yes, several of our signature collections include 'Wide Fit' versions. You can use the filter tool on our collection pages to browse styles specifically designed for a more comfortable, wider silhouette.
Are your heels suitable for all-day wear?
Our pumps feature high-density memory foam insoles and arch support designed for extended wear. However, comfort varies by heel height; we recommend our 75mm 'Daily Pump' for full-day office wear.
How should I care for my suede and leather pumps?
To maintain the quality of your shoes, we recommend using a water-repellent spray before the first wear. For suede, use a specialized brush to remove surface dirt, and for leather, apply a high-quality conditioner every few months.